Shipping policy
Shipping Policy
Last updated: 31 August 2026
We want your order to reach you safely and as quickly as possible. Vix and Ink operates exclusively within the United Kingdom. We do not accept international orders or ship to destinations outside the UK. Please read the information below before placing your order.
Processing & Production Times
All orders are prepared or custom-manufactured after your order has been received and payment is processed. We manage two distinct types of inventory:
• In-House Stock: Standard items stored at our premises are usually packed and dispatched within 2 to 5 working days.
• Print-on-Demand Items: Apparel and accessories fulfilled via our UK manufacturing partner, Inkthreadable, are printed to order. Please allow 3 to 5 working days for physical production before these items are handed to the courier.
Please note that orders are not processed, manufactured, or dispatched on weekends or UK public holidays. During peak seasonal periods (including product launches, sales, and Christmas), production and processing times may be slightly extended.
Split Deliveries (Multiple Packages)
Because we use a hybrid fulfillment model, orders containing mixed items (such as a combination of in-house stock and print-on-demand apparel) will be dispatched from different locations. Consequently, your order may arrive in separate packages and on different days. You will never be charged extra for split shipping.
UK Delivery & Order Fulfillment
Our delivery dispatch is handled in two ways depending on the type of product you have purchased:
• For In-House Stock: These items are dispatched directly from our premises. We currently utilize the Royal Mail Click & Drop service to handle our domestic postage network (please note our choice of standard carrier may be subject to change in the future).
• For Print-on-Demand Items: These items are fulfilled and dispatched directly by Inkthreadable from their UK printing facility using their integrated courier networks (typically Royal Mail Tracked services).
Available shipping options and exact costs will be calculated and clearly displayed at checkout before you complete your purchase. Estimated delivery times shown at checkout are transit estimates provided by the couriers and are not guaranteed delivery dates. Delivery can occasionally be affected by circumstances outside our control, including carrier delays, severe weather, or industrial action.
Tracking Your Order
Once your order (or part of a split order) has been dispatched, you will receive an automated shipping confirmation email containing tracking information. Please note that tracking details can take up to 24 hours to update on the carrier's portal after the parcel has been scanned.
Incorrect or Incomplete Addresses
Please check your delivery address carefully before completing your purchase. We ship strictly to the address provided at checkout.
• If you realize your address is incorrect before dispatch, contact us immediately at vixandink@gmail.com or via WhatsApp at 07498335066. We will do our best to amend it, but we cannot guarantee changes can be made after an order is placed.
• If a parcel is returned to us by the carrier due to an incorrect or incomplete address provided by the customer, the buyer will be responsible for the additional postage costs to re-ship the item.
Lost or Damaged Parcels
Once an item is handed over to the courier, transit tracking is managed by the carrier. If your parcel has not arrived within the expected timeframe, please contact us so we can investigate.
If your parcel arrives physically damaged, please contact us within 14 days of receipt at vixandink@gmail.com and provide clear photographs of both the outer packaging and the damaged item. This allows us to coordinate a free replacement or refund with our printing partner or raise a claim with the courier.
Contact Us
If you have any questions about your delivery, please reach out to us:
• Email: vixandink@gmail.com
• WhatsApp: 07498335066 (Please note it may take up to 3 working days for a response)