Refund policy
Refund Policy
Last updated: 31 August 2026
Vix and Ink operates exclusively within the United Kingdom. We do not accept international orders or ship to destinations outside the UK.
14-Day Cancellation & Return Window
In accordance with the UK Consumer Contracts Regulations, you have a statutory right to cancel or request a return for your order within 14 days of receiving your physical goods.
To be eligible for a change-of-mind return (applicable to standard, non-customized in-house stock only), your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original, undamaged packaging. You will also need the receipt or proof of purchase.
To initiate a return request, you must contact us first at vixandink@gmail.com or via WhatsApp at 07498335066 (please note it may take up to 3 working days for a WhatsApp response). Items sent back to us without first requesting a return will not be accepted.
The buyer is responsible for the direct cost of returning standard items securely to our UK business address: Vix and Ink, Ransom Hall South, Ransom Wood Business Park, Southwell Road West, Mansfield, Nottinghamshire, NG21 0HJ.
Print-on-Demand & Made-to-Order Exemptions
Please note that a selection of apparel and accessory products in our store are manufactured individually to your order through our UK print-on-demand partner.
Under UK consumer law, products that are made-to-order are exempt from standard statutory return rights. Consequently, we cannot accept returns, cancellations, or exchanges for print-on-demand items due to a change of mind, incorrect size choices, or buyer's remorse once production has commenced. Please consult our sizing charts carefully before purchasing.
Damages, Defectives, and Printing Errors
Please inspect your order immediately upon reception. If your item arrives damaged, defective, or if you receive the incorrect item, contact us within 14 days of receipt at vixandink@gmail.com.
To evaluate and resolve production issues quickly, you must provide clear digital photographs illustrating the damage or printing error along with your order number. For confirmed manufacturing faults, we will coordinate a free replacement or a full refund. Do not mail your item back to the manufacturing return address printed on the postal wrapper without contacting us first.
Non-Returnable Items
We do not accept returns or refunds on sale items, clearance inventory, or digital gift cards.
Exchanges
The fastest way to ensure you get what you want is to request a return for your eligible in-house item, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges on made-to-order print-on-demand items.
Refunds
We will notify you once we’ve processed your digital claim or received and inspected your physical return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return or refund claim, please contact us at vixandink@gmail.com.